This Privacy Policy explains how iStocks ("we", "us", or "our") collects, uses, stores, and protects information when you use our website, applications, and related services (the "Service"). By using the Service, you agree to this policy. If you do not agree, please do not use the Service.
1. Who we are
iStocks operates the Service. For privacy-related questions, contact us via the details on our Contact us page.
2. Information we collect
We may collect the following types of information, depending on how you use the Service:
- Account data: such as name, email address, and credentials when you register or sign in (including via third-party login providers where enabled).
- Profile & usage: preferences, settings, and interactions with features (for example, saved strategies, chat sessions, or trading-related preferences).
- Payment-related data: when you subscribe to a paid plan, our payment partner (for example, Razorpay) processes payments. We may store limited records such as subscription status, order or payment identifiers, and a mobile number you provide for checkout — we do not store full card or UPI PIN data on our servers.
- Technical data: IP address, device and browser type, approximate location derived from IP, and cookies or similar technologies where we use them for security or essential functionality.
3. How we use your information
We use information to:
- Provide, operate, and improve the Service;
- Authenticate you and secure your account;
- Process subscriptions and communicate about billing where applicable;
- Respond to support requests and comply with legal obligations;
- Detect, prevent, and address fraud, abuse, or technical issues.
4. Legal basis (where applicable)
If data protection law requires a legal basis, we rely on performance of a contract (providing the Service), legitimate interests (such as security and improvement of the Service, balanced against your rights), and consent where we ask for it explicitly.
5. Sharing with third parties
We do not sell your personal information. We may share data with service providers who help us run the Service, such as hosting, email delivery, analytics, authentication, or payment processing. These providers are permitted to use your information only as needed to perform services for us and in line with applicable law. We may also disclose information if required by law or to protect our rights and users' safety.
6. Retention
We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type.
7. Security
We implement reasonable technical and organisational measures to protect your information. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal data, or to object to processing. To exercise these rights, contact us via Contact us. We may need to verify your identity before responding.
9. Children
The Service is not directed at children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can delete it.
10. International transfers
Our servers or service providers may be located outside your country. Where we transfer data across borders, we take steps consistent with applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.
12. Related documents
See also our Terms & Conditions and Refunds & Cancellations.